Privacy Policy

1. Does this Privacy Notice apply to you?

This Privacy Notice applies to you if you are a customer of Janio, a recipient of a package delivered by Janio, a supplier of Janio, or if you contact Janio, for instance, by visiting, using social media or if you receive emails from Janio.

2. What information does Janio collect?

In the course of its business activities and providing the services, Janio will need to process personal data. “Personal Data” is any information that can directly or indirectly be used to identify a natural person. You provide most of your Personal Data directly to Janio, for instance:

3.Purposes for collection, use and processing of Personal Data by Janio

Personal Data shall be collected, used, stored or otherwise processed if necessary within the framework of responsible, efficient and effective business management of Janio. We process Personal Data because it is necessary to perform our contractual obligations with you, or it is necessary for us to comply with our legal obligations, or for other legitimate business interests of Janio to provide quality and secure shipping Services. More specifically, Janio uses Personal Data for the following activities:

The following paragraph describes our commitment to the protection of Personal Data as it applies to the Janio website ( or any of its subpages through which Janio may obtain Personal Data automatically.

This Personal Data is obtained through the use of cookies (read our cookie declaration page) or similar technologies.

Some of the examples (non-exhaustive) where we may collect personal data of a user are:

  1. When a user signs up for alerts or newsletters;
  2. When a user visits Janio’s websites;
  3. When a user (or someone on his/her behalf) contacts Janio for queries, requests or feedback;
  4. When a user participates in Janio’s marketing or promotional events; or
  5. When our client places an order with consignee/end-user details for fulfilment/delivery

Janio uses this Personal Data for the following purposes:

4. Who has access to your Personal Data?

Janio may share your Personal Data with third parties in the following circumstances:

Besides the mentioned purposes, Janio will not sell, rent or give away Personal Data to third parties for commercial purposes without the Customers/Consignee/ Network Partners’ consent

5. How long will JANIO process your Personal Data?

Janio retains your Personal Data for a limited amount of time and will delete your Personal Data as soon as it is reasonable to assume that:

(a) the purpose for which that Personal Data was collected is no longer being served by the retention of such Personal Data; and

(b) retention is no longer necessary for any other legal or business purposes.

The exact period of time is based on the type of the Personal Data and the legal obligations or business purposes for retaining it.

6. What measures does JANIO take to protect your Personal Data?

Janio has taken appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful processing, including by ensuring that:

7. Transfer of data to other countries.

Due to the nature of our business and the services we provide to our clients, Janio may need to transfer your Personal Data to locations outside the country where you reside. In any case where we transfer Personal Data, Janio shall ensure that such a transfer is subject to appropriate safeguards. For more detailed information about these safeguards, please contact Janio’s DPO, Byong Hee Teh, at

8. What rights can you exercise in relation to your Personal Data?

Based on the law applicable to the use of your Personal Data, you may be able to exercise a number of rights in relation to your Personal Data. Note that in many cases, your rights are not absolute and we may not be required to comply with your request. A number of such rights are explained below.

Please use the contact details above if you would like to exercise any of your rights.

9. What if I have other questions or complaints?

Questions or complaints regarding the processing of your Personal Data can be directed at Janio’s DPO, Byong Hee Teh, at

You also have the right to lodge a complaint with local data protection authority in the jurisdiction where you work, where you live or where an alleged infringement takes place.

10. Will there be updates to this Privacy Notice?

Janio may update this Privacy Notice from time to time. If an amendment will have a serious impact, Janio will endeavor to actively inform you about such amendments. Janio will publish an up-to-date Privacy Notice on the website at all times, indicating the latest amendments.