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Customers are increasingly looking at returns policies when choosing whether they’ll check out their cart, so getting returns right is imperative – both policy and process-wise.
Nearly 73 per cent of online shoppers around the world said that the returns experience affects their likelihood of buying again from a retailer. With eCommerce experiencing a huge upsurge in Southeast Asia due to recent events, it seems that online sales will continue to be the main sales channel for the coming months.
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