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Built to Supercharge Your Logistics Operations
Unlocking post-purchase logistics excellence with our comprehensive capabilities
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TRUSTED BY LEADING BRANDS WORLDWIDE
1000+
Global Customers
US$300M
Shipments Moved Monthly
98%+
On-Time Delivery
One platform. Multiple carriers and services
In the fast-changing world of sneaker fashion, our custom solutions help you stay ahead of the curve and meet your customers' evolving needs.
6
Global Office
$500M
Worth of products moved monthly
96
%
First delivery success
100
%
Countries with engaged consumers
42
%
International deliveries
20
%
Reduction in logistics cost
14
Days claims resolution
300
Delivery partners
Do You Need Help? Check Out Our FAQs.
We have put together some commonly asked questions.
Where is my package?
Track and trace your shipment in real time with our end-to-end tracking solution. Through our platform, you may access shipment details, locate your packages in real time, and if necessary, communicate directly with Janio for further coordination. To track your packages, please head over to our Janio tracker page.
Why Is My Package Stuck in Transit for so long?
Janio works with several network delivery partners to ensure we get your packages to you at the soonest possible time. If the status of your package has been stuck at a certain stage longer than expected, please reach out to us by filling in the web widget found in the lower right portion of Janio tracker page. Our customer service agents will be more than happy to help address your concerns.
What Is the Expected Delivery Date for My Order?
The estimated delivery date for your shipment is provided based on the shipping method and destination. You can find this information in the tracking details. Generally, domestic shipments are usually completed via air or road. Packages can be delivered within 1-3 days. On the other hand, Janio delivery times for international freight are between 3-6 days. Please note that actual delivery times may vary due to local conditions.
Why Is My Order Pending?
Orders can sometimes be marked as pending due to various reasons in the supply chain process. It could be related to processing delays, or even a need for additional information to fulfill the order. Reach out to our customer service agents with your concerns and we will reply you as soon as we can.
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