Documents 12 h before ETADelivery 24–48 h
Singapore Import Customs Clearance and Delivery
Send your documents at least 12 hours before your cargo arrives. Our declaring agent files the import permit, we pay GST on your behalf and deliver to your business anywhere in Singapore. No Singapore entity? Janio acts as your Importer of Record.
Get your SG clearance quote
Takes about a minute.
Step 1 of 3 · Your set-up
Quote on WhatsApp within 1 working day. Importer of Record available.
- Import permits filed through TradeNet by our declaring agent
- 9% GST paid on your behalf, on one invoice
- Free trade zone storage in Singapore
First shipment: customs filing fee on us.
For businesses importing general cargo. No personal shipments or courier parcels.
Who this is for
For businesses importing commercial goods
- Foreign companies with no Singapore customs set-up
- Singapore SMBs that need a declaring agent
- Brands using Singapore as a regional stock hub
- Importers who want permit, GST, delivery and storage from one provider
Not for: personal parcels, courier shipments, dangerous goods, perishables, goods needing other agency permits, or home deliveries.
Why SMBs ship with us
First shipment: customs filing fee on us
Try it once before you commit to anything.
One contract, not three
Permit, GST payment and delivery together. No separate declaring agent and trucker.
Free trade zone storage
Hold stock in Singapore's free trade zone until it enters Singapore or ships on.
Best for general cargo and ecommerce stock. General cargo only. No dangerous goods, perishables or chilled cargo.
Your options
Choose your set-up
| Most usedPermit + delivery | IOR + permit + delivery | |
|---|---|---|
| You need | A Customs Account linked to your UEN | Nothing in Singapore |
| Arrivals | Air at Changi or sea at PSA | Air at Changi or sea at PSA |
| We handle | Import permit, GST payment, release, delivery | Janio is the importer, plus everything in permit + delivery |
| Delivery | To business addresses islandwide, 24 to 48 hours | To business addresses islandwide, 24 to 48 hours |
| Best for | Singapore SMBs that want one provider | Foreign companies with no Singapore entity |
Permit + delivery
- You need
- A Customs Account linked to your UEN
- Arrivals
- Air at Changi or sea at PSA
- We handle
- Import permit, GST payment, release, delivery
- Delivery
- To business addresses islandwide, 24 to 48 hours
- Best for
- Singapore SMBs that want one provider
IOR + permit + delivery
- You need
- Nothing in Singapore
- Arrivals
- Air at Changi or sea at PSA
- We handle
- Janio is the importer, plus everything in permit + delivery
- Delivery
- To business addresses islandwide, 24 to 48 hours
- Best for
- Foreign companies with no Singapore entity
How it works
From arrival to delivery in six steps
Send documents 12 hours before arrival
Commercial invoice, packing list and airway bill or bill of lading.
We check HS codes
And whether your goods are dutiable.
Our declaring agent files the permit
Through TradeNet, under your Customs Account or as Importer of Record.
We pay GST and duty
On your behalf, billed on one invoice at cost plus a disbursement fee.
Cargo is released on arrival
We collect from Changi or the port.
We deliver or store
To your business anywhere in Singapore in 24 to 48 hours, or into free trade zone storage.
Know before you ship
The rules that decide your landed cost
We check each of these against your invoice before your cargo arrives, so nothing is held at the border.
We pre-clear only. Documents must reach us at least 12 hours before your cargo arrives, or clearance will be late.
Charged on imports at the border, on the cost, insurance and freight value plus any duty.
GST import relief applies only to goods arriving by air or post with a total value up to S$400. Sea cargo pays GST from the first dollar.
Importers need one, linked to their UEN. With Janio as Importer of Record, you don't.
Documents you need
Have these ready and we'll do the rest
- Commercial invoice and packing list, at least 12 hours before arrival
- Airway bill or bill of lading
- Your UEN and Customs Account, or our Importer of Record service
- A clear product description (we can find the HS code for you)
Landed cost check
Send your invoice. Get GST and duty back in 1 working day.
We return the HS codes and the GST and duty you'll pay.
Check my landed costQuestions we get every week
Which shipments do you clear?
Air freight at Changi and sea freight at PSA, general cargo only. We don't clear courier parcels.
When do you need my documents?
At least 12 hours before your cargo arrives. For short flights, send them when you book the flight. We pre-clear only, so late documents mean late release.
Do I need a Customs Account?
Yes, if you import under your own name. It is linked to your UEN. With Janio as Importer of Record, you don't.
How much GST will I pay?
9% of the cost, insurance and freight value plus any duty.
Does the S$400 relief apply to my shipment?
Only if it arrives by air or post with a total value up to S$400. Sea cargo pays GST whatever its value.
Can you store my goods in a free trade zone?
Yes, in Singapore. GST is paid only when goods leave storage into Singapore.
Do you handle permits from other agencies?
No. We clear general cargo that needs only a customs permit.
Do you deliver to homes?
No. Business addresses only.
Get your Singapore clearance and delivery quote
Tell us what you're importing. We'll send your quote on WhatsApp within 1 working day.
- First shipment: customs filing fee on us.
- Importer of Record if you have no local company.
- One invoice covering clearance, tax and delivery.
Replies come on WhatsApp